Lawn care stops in the winter. Software subscriptions usually do not, which is why plenty of operators cancel in November and spend a week in March rebuilding what they threw away.
ClippingCash pauses instead. Billing is stopped while you are off-season, you can still sign in to collect what you are owed, and your account comes back on its own.
1 Pause it yourself
Open your Subscription page, go to the Plan & Billing tab, and click Pause for Season. The row says what it does: stops billing now and auto-reactivates March 1. The account owner or an admin can do it.
A free trial with no card on file cannot be paused, so the button does not show there. There is no subscription to pause yet.
If you have a texting number, you are asked one question first: keep the number over the winter for a one-time $15 fee, or release it. A released number cannot be got back, so keep it if your customers know it.
Everything after that is automatic or in your hands: the resume happens on its own, and you can bring the account back early yourself whenever you like. If anything goes wrong, email support@clippingcash.com and we will sort it out.
2 What a paused account looks like
A paused account is read-only, not locked. Winter is when you collect the last fall invoices, send year-end statements and do your taxes, so you can still sign in and do all of that.
Every screen in the web app carries a banner: Paused for the season. You can still collect, print statements and export. Reactivate to schedule work. The owner and admins get a Reactivate now link in it, which opens the paused page with the date the account will automatically reactivate.
Still works while paused:
- Looking at everything: customers, job history, invoices, payments, statements and reports.
- Recording payments and refunds, charging a card the customer saved, and applying credit.
- Sending and printing invoices and statements you already have.
- Exports, including the year-end tax package, and QuickBooks sync.
- Your crew finishing fall work in the worker app: a job dated on or before the day you paused can still be started, completed and paid in cash or check.
Waits until you reactivate: scheduling, new jobs, new invoices and quotes, texting customers, inviting team members and changing settings. Those buttons are hidden or turned off while you are paused.
The owner app works the same way in its latest update. You stay signed in, a banner says the account is paused for the season, and you can still look things up and record a payment. New jobs, quotes, Instant Quote, plans, services, customers and schedule changes are hidden until you reactivate, which you do on the web.
3 It comes back on March 1
The automatic resume date is March 1. If March 1 has already passed this year, it is March 1 next year.
That date is chosen for the work, not for the calendar. Spring cleanups and the first cuts start landing in March across most of the country, and the account is live before the phone starts ringing rather than after.
You get an email a few days beforehand, so the resume is never a surprise charge.
4 Coming back early
Warm spell in February? Customer wants a quote in January? Use Reactivate now from the paused banner and you are straight back in with scheduling and texting turned back on.
Reactivating resumes billing on your current plan. No renegotiating, no re-picking a tier, no re-entering a card.
5 Your customers hear nothing while you are off
A paused account goes quiet. No appointment reminders go out, no late fees are added, no recurring jobs are created and no billing plan invoices are raised until you are back. Future visits from your recurring plans are cleared, so nobody gets a reminder for a mow that is not coming. A one-off job you booked for after the pause stays on the calendar but cannot be worked until you reactivate, so move or cancel it.
6 Nothing is lost
Pausing stops the billing and the customer-facing work, not the account, and you can keep signing in all winter. Customers, properties, job history, invoices, payments, photos and settings are all exactly where you left them. Recurring services are still configured, so they carry on once you reactivate. Your crew’s logins still exist.
That is the whole argument for pausing over cancelling. Cancelling means rebuilding. Pausing means signing back in.
7 Pause or cancel
Pause if you will be back next season. That is nearly everyone in this trade.
Cancel only if you are leaving the business or moving to different software for good. See how to change plans or cancel.
If you are unsure, pause. It is the reversible option, and the only cost of being wrong is a subscription you resume and then cancel properly in the spring.
A note on the off-season
The quiet months are the right time for the admin you never get to in June:
- Clean up the GPS pins on properties that gave you trouble.
- Reconcile the season and chase what is still owed.
- Set next year’s holiday exceptions in one sitting.
- Review your pricing against what the analytics actually show.
Then pause, and enjoy the winter.