Privacy Policy

Last updated: 2026-10-08

This Privacy Policy explains how ClippingCash LLC (“ClippingCash,” “we,” “us”) collects, uses, shares, and protects information when you use our platform, websites, and apps (the “Service”). It is part of our Terms of Service.

A note on roles: ClippingCash is built for lawn care operators. When you run your business on ClippingCash, you enter information about your own customers. You control that information, and you are responsible for handling it lawfully and for telling your customers how you use it. We process it on your behalf to provide the Service.

Information We Collect

Account and business information. When you sign up, we collect your name, email, mobile phone number, business details, and login credentials, plus the plan you choose.

Team member information. If your employer adds you as a team member, they give us your name and contact details, such as your email address, so you can sign in to the ClippingCash Field Worker app. Your time entries, job activity, photos, and the locations described below are visible to your employer.

Your customers’ information that you enter. To run jobs and billing, you enter information about your customers, such as their name, service address, city, ZIP, phone number, email, and notes. You provide this, and you are responsible for having the right to use it.

Job, property, and schedule data. Records of quotes, jobs, schedules, invoices, payments, properties, service history, and the text messages you send to and receive from your customers through the Service.

Photos and location data. If you use job photos, those photos may include location information (GPS coordinates) and a stamp showing the time, GPS location, and address where the photo was taken. Properties can also have a GPS pin. See the Location Data section below.

Payment information. Payments and payouts are handled by Stripe. We do not store full card numbers. We store only Stripe identifiers and limited, non-sensitive details such as the last four digits and expiration of a card.

Technical information. To operate and secure the Service, we collect limited technical data such as device information, push-notification tokens, log data, and crash and error reports (see Sentry under How We Share Information below).

The ClippingCash mobile apps do not contain advertising or analytics SDKs and do not track you across other companies’ apps or websites. Face ID and fingerprint sign-in are handled by your device. ClippingCash never receives your biometric data.

Mobile and SMS Messaging

ClippingCash sends text messages (SMS/MMS) in two ways: account and service notifications to you, and appointment, scheduling, quote, and invoice messages that operators send to their own customers through the Service.

When you or a customer provide a mobile number and opt in to text messages, we collect the mobile number and a record of that consent (the date, time, and how consent was given). Message frequency varies. Message and data rates may apply. You can reply STOP to any message to opt out at any time, or HELP for help.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. We will not share your mobile opt-in or SMS consent with any third party for purposes unrelated to providing the messaging service. We share mobile information only with the service providers that help us deliver text messages (see How We Share Information below), and only as needed to send the messages you or your customers have opted in to receive.

Location Data

Both the ClippingCash Worker app and the ClippingCash Owner app can collect location. They do it at the moment you take an action, and, if your company has turned on live crew location, the Worker app also shares location while it is open during your working day. Never in the background.

• When a worker or owner takes a job photo, the app may capture the device’s GPS location to add a proof-of-service stamp (time, GPS, and address) to that photo. The address on the stamp comes from your phone’s built-in address lookup (Apple on iPhone, Google on Android), which receives the photo’s GPS point.
• When a worker or owner starts a job, the app checks the device’s location against the job address on the phone to confirm the worker is on site. If the worker overrides that check, the location at the time of the override is saved with the job.
• When a worker or owner completes a job, the device’s location at that moment is saved with the job as proof of service.
• When a worker clocks in, starts or ends lunch, or clocks out, the app saves the device’s location with that time entry if location access is on.
• When you set a property’s location, you place or adjust a GPS pin, or you use your phone’s current location as the pin.
• When an address is entered, we convert it to map coordinates (geocoding) so jobs can be mapped and routed.

Live crew location (optional, off by default). A business owner can turn on live crew location for their company. When it is on, the ClippingCash Field Worker app sends the worker’s location to that worker’s own company about every 10 minutes, once when a job is started, and once when a job is completed. Periodic updates happen only while the app is open on the screen, only on a day the worker has jobs, and only until the worker’s last job of the day is finished. Each worker sees a notice in the app before the first location is ever shared. Location pings are visible only to the worker’s own company, to users with an owner, admin, office, or bookkeeper role, and never to other field workers. They are kept for 72 hours and then deleted. The business, not ClippingCash, decides to turn this feature on and is responsible for notifying its workers as required by law. If the owner turns the feature off, sharing stops.

Neither app tracks or stores location in the background or after the app is closed. You can control location access through your device’s permission settings, though some features (like geotagged photos, on-site confirmation, and live crew location) will not work without it.

How We Use Information

We use information to provide and operate the Service, including to: create and manage accounts, schedule and route jobs, send invoices and process payments and payouts, send text messages and emails that you initiate to your customers, send you account and service notifications, provide support, keep the Service secure, and meet legal obligations.

How We Share Information

We do not sell your personal information. We share information with service providers (“subprocessors”) that help us run core parts of the Service, and only as needed to provide it:

• Stripe: payment processing, payouts to you, and subscription billing. Card details entered in the apps go straight to Stripe through Stripe’s own payment form; we receive a Stripe identifier and the limited card details described above.
• Telnyx: sending and receiving the text messages (SMS/MMS) you initiate.
• Resend: sending transactional and account emails.
• Mapbox and Google Maps Platform: address lookup, geocoding, and mapping. Customer addresses may be sent to these providers to convert them to map coordinates. The mobile apps also load map images from Mapbox, so Mapbox receives your device’s IP address and the map area being viewed. When you tap directions, the job address opens in Google Maps on your device.
• DigitalOcean: cloud hosting, including DigitalOcean Spaces for storing files such as job photos, PDFs, and logos.
• Backblaze: encrypted offsite copies of our database backups.
• Open-Meteo: weather. The web dashboard asks Open-Meteo for the weather on your route day. Open-Meteo receives approximate area coordinates (rounded to about 11 km, not a street address) and your IP address.
• Cloudflare: DNS, encrypted connections (TLS), and network security. All traffic to our website and the Service passes through Cloudflare, which also hosts our marketing website.
• Firebase Cloud Messaging (Google): delivering push notifications to the mobile apps. Firebase receives a push token for your device. We use Firebase for push notifications only. Firebase Analytics and advertising are not included in our apps.
• Sentry (Functional Software, Inc.): crash and error reporting for the mobile apps, and for our servers whenever server-side reporting is switched on. Reports include technical details such as device model, operating system, app version, and what went wrong. We remove access tokens, addresses and similar details from crash reports before they are sent. This filtering is automatic and may not catch every detail. Reports may include an internal account ID.
• QuickBooks Online (Intuit) and Xero: optional accounting sync. These only receive data (such as customers and invoices) if you choose to connect your accounting software.

These providers include the phone companies and messaging platforms that help us deliver text messages. As stated above, mobile information and SMS consent are never shared with any third party for promotional or marketing purposes.

We may also share information when required by law, to enforce our Terms, to protect the rights and safety of people and our Service, or as part of a business transfer such as a merger or sale.

Data Security

We use modern technical and operational safeguards designed to protect data in transit and at rest. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

Data Retention

We retain information while your account is active and for a limited period after cancellation, as described under Deleting Your Account below. Live crew location pings are deleted after 72 hours. Job, time entry, photo, and property locations are kept with those records for as long as the company account exists. Database backups roll off within about 6 months, so data we have erased can remain in backups until then.

Cookies and Local Storage

We use only essential storage. The ClippingCash web app keeps your login session in your browser’s storage. Our marketing website remembers a referral code on your device for up to 90 days so a referral is credited if you sign up later. Cloudflare and Cloudflare Turnstile set security cookies that protect the Service and our forms from bots and abuse. We do not use advertising cookies or analytics cookies, and our website has no analytics scripts.

Deleting Your Account

Erasing an account deletes everything in it: customers, properties, jobs, photos, and files, and also invoices and payments. Download your year-end tax package and any other records you need before you cancel or ask us to erase the account. Stripe keeps its own payment records under its own policies.

On request. Use our privacy request form with the email address on the account. We confirm the request within 5 business days and complete the deletion within 30 days. Stored files (such as photos, PDFs, and logos) are deleted along with the account. Backups keep a copy for up to about 6 months, then it is deleted.

Automatically. When a company cancels, we keep its data for 90 days after the paid period ends, then permanently delete it. Resubscribing before then keeps everything. If an account is suspended, for example for non-payment, it is marked for deletion about 30 days after suspension and permanently deleted 90 days after that, roughly 120 days in total. A trial that simply runs out without being canceled or suspended is not deleted automatically.

Removed team members. When an owner removes a crew member, that person loses access and their personal details (name, email, phone, birth date) are anonymised. Their work records stay with the company’s job history, without their identity attached. A crew member can ask their company to remove them, or use our privacy request form.

Customers of a lawn care company. If a lawn care company holds your information as its customer, you can ask that company to delete it. Operators can delete a customer’s personal data from within ClippingCash. You can also use our privacy request form and we will pass the request to the company, or act on it ourselves where we can.

Your Rights

You can request to access, correct, export, or delete your information, subject to legal and operational limits. Owners can already export invoices, payments, time entries, the year-end tax package (a zip of records), and each customer’s ledger from the app. A full copy of your data is available on request. To make any of these requests, use our privacy request form. If your request concerns information about one of an operator’s customers, we may direct the request to the operator who controls that data.

Children’s Privacy

The Service is intended for businesses and is not directed to children. No one under 18 may use it, including on the Youth plan. We do not knowingly collect personal information from anyone under 18.

Changes to This Policy

We may update this Policy from time to time. If we make a material change, we will post the updated Policy with a new “Last updated” date and, where appropriate, notify you in the app.

Contact

For privacy questions or requests, use our privacy request form. We confirm a request within 5 business days and complete it within 30 days.