Frequently Asked Questions

Four plans, all on sale today. Starter is $29/month with unlimited customers and 3 team members, plus a card on file you can charge in one tap, the worker time clock and the live crew map. Growing is $49/month with unlimited customers and 10 team members. Professional is $79/month with unlimited customers and 25 team members. Business is $149/month with unlimited team members, 5,000 texts a month and the customer portal on your own domain. Every plan starts with a 30-day free trial.

No. The 30-day trial needs no credit card and no contract. Cancel anytime.

Card processing is 2.9% + 30¢ per transaction through Stripe. No hidden fees and no markup from us.

Yes. On the invoice pay page your customer can pick a bank account instead of a card, and on Growing and up they can pay or save a bank account in their portal too. Stripe charges 0.8%, capped at $5, and we take no cut. A bank payment takes about 4 bank business days to clear. Until it does, the invoice shows the date it should clear, is not marked overdue, gets no reminder or late fee, and cannot be paid twice. If the bank sends the payment back, the invoice is open again, you and your customer are told, and any returned payment fee or card-only days you set are applied once. How bank payments work.

No. On a new quote, click Measure the lawn from satellite, find the address and trace the lawn on the satellite map yourself, leaving out the house, driveway and beds. ClippingCash works out the square feet and prices each service from the area pricing you set, per 1,000 sq ft, per square yard or by size band, with a minimum charge. You can offer the results as Good, Better and Best options. It is on every plan, in the web app and in the Android owner app. How to measure a lawn and price the quote.

Yes. Export your customer list as a CSV or an Excel .xlsx file, then go to Customers and click Import. ClippingCash finds the columns and lets you match them to its fields, so no particular format is needed. Up to 5 MB and 5,000 rows per file, a customer name column is required, and duplicates with the same name and phone are skipped. An Excel file is read from its first sheet, with the first row as the headers; an older .xls file needs saving as .xlsx or CSV first. How to import your customers.

No. Quotes are optional. If you already agreed on a price with the customer, add a recurring service or a one-off job for them right away and skip the quote. Quoting is there when you want a price approved in writing first. If a customer approves a quote by phone, click Mark as accepted and it is approved as if they had pressed the button.

Yes. Set a job to repeat weekly, bi-weekly, or monthly. Set it once and your schedule fills itself in.

Open the Schedule on the rained-out day and click Rain day. Every stop that hasn’t started moves at once to the day you pick: the next dry day, an earlier day to get ahead of a storm, or any date. You see the full list first, stops that would clash with another visit stay put, and Undo puts everything back. Tick Text each customer and each opted-in customer gets one text with their new day (texting plans only, 8am to 9pm). To see it coming, the dashboard has a 7-day forecast and the Schedule’s week and day views show each day’s chance of rain, with wet days tinted. How to move a rained-out day.

Yes, on every plan. Set your shop address once (and a different start for a crew if, say, the lead takes the truck home), then click Optimize Route on the schedule. Visits booked for an exact time are reached within about 30 minutes of it, morning, afternoon and evening windows are kept, and with all crews selected the work is balanced so crews finish around the same time. You see the minutes and miles saved before anything changes, and nothing is saved until you click Apply. Set when each crew starts the day and, if you want one, a lunch break of a length you choose, placed mid-route; set them for the shop and override them for any crew. The preview shows when each crew leaves, a finish estimate and where lunch lands. Drive times use typical road speeds. On the Route view each crew gets its own road-following line in its own color, starting and ending at the crew’s start point, and the minutes and miles the dialog shows match the drive-time and distance tiles (small rounding differences are possible). How to optimize your route.

Mark a job done and the invoice goes out automatically. You can track every invoice from sent to paid, and customers can pay by card or from their bank account straight from the invoice link. Copy pay link on an open invoice copies that link so you can paste it into your own text, and a visit that did several services is billed one line per service.

Yes. The owner sets the due date for new invoices in Company info: a number of days after the invoice date (0 to 180), or the end of the following month, so an invoice dated October 31 is due November 30. When you switch between the two, you can also move your open invoices to the new terms; paid, void and draft invoices are never touched and nothing is sent. A due date you type on an invoice still wins. How to set due dates.

Yes. The ClippingCash Worker App is on iPhone and Android. Your crew sees their daily jobs, checks in on site, takes before and after photos as proof of service, and clocks in and out with the time clock. It keeps working with no signal: starts, completions, photos and punches are saved on the phone and keep retrying until they reach the office, even if the app is closed in between. Crews can also take a card at the door with the tip recorded for them.

Yes. Tick every worker who is going on Add Job or Edit Job and pick one as the Lead Worker. When you reopen the job, everyone you saved is still ticked. How to schedule a job.

Yes. Send texts and get replies in the app, plus automatic reminders, quote updates, and invoice texts. Growing includes 500 texts a month and Professional 2,000. Texting starts on Growing; Starter does not include it. On a texting plan you can also buy credit packs that never expire: $5 for 100, $20 for 500, $35 for 1,000. Texts you send from a conversation are signed with your first name and company, or company only, or not at all. See how texting works.

Yes, with AI replies, on the same plans as texting (Growing and up). On Draft, the default, a Draft reply button writes a suggested answer from that customer’s records (next visit, open invoices, balance, services, open quotes) and you edit and send it. On Auto-send it replies by itself, signed with your company name, but it never answers STOP or HELP, waits until 8 AM when a text comes in during quiet hours, respects opt-outs and your text credits, sends at most one reply per incoming text and 3 per customer a day, and hands anything it is unsure of to you as a draft. The owner picks Off, Draft or Auto-send. How AI replies work.

Yes, with text forwarding, on the same plans as texting (Growing and up). A copy of each customer text goes to your cell, and to team members you turn on, from your business number, with the customer’s name and address and a link back to the conversation. Each person confirms by replying YES first. You still reply in ClippingCash, so customers only see your business number. Each copy uses 1 text credit per person. How text forwarding works.

Yes, if you turn on service reports. After the day’s visit, the customer gets one message with a link: a text on a texting plan when they have agreed to texts, otherwise an email. The link shows the service, the time on site, the on-site check and the crew’s before and after photos. It is off until the owner turns it on. Add your Google review link and the first report each customer gets also asks for a review, once. With reports off, the receipt for a customer’s first invoice paid in full asks instead. How service reports work.

QuickBooks sync is live on Growing and up (Growing, Professional and Business). Connect QuickBooks and your invoices sync over automatically, and payments recorded in QuickBooks flow back to keep balances matched. Xero sync is coming soon. See how the sync works.

Yes. Put a customer on a billing plan with one set amount each month, or one invoice a month that adds up the visits, billed before or after the work. You can also put the terms on the quote, as a monthly amount or a season total split into payments, so the customer sees exactly what they are agreeing to and the approved quote becomes their plan. A monthly amount quoted to start mid-month bills a prorated first month, and the quote shows it with the dates. How billing plans work.

Yes. The Profit by property report ranks every yard by what it earns per hour on site, minus what one crew-hour costs you, worst first. It uses the time your crew recorded in the Worker app, falls back to the service’s typical time for a visit nobody timed, and tells you how many visits were timed and how many estimated. It is on every plan. How to read it.

On Growing and up, your customers sign in to a portal with your logo and brand color, from any phone browser. They can approve or decline your quotes, ask for more work with a note and up to 5 photos, skip an upcoming visit or ask to move it, see their billing plan and next charge, pay invoices, and read statements and service history. A skip comes off the crew’s list straight away; a move goes to your Needs Review with the days they suggested, and you pick the new day. You set how much notice they must give, 24 hours unless you change it, or turn skips and moves off. How the customer portal works.

Yes, on a texting plan. If you turn on appointment reminder texts, a customer gets one text the evening before their visit (sent between 5 and 9 PM your time, for visits 1 to 3 days ahead) listing the visit or visits. They reply C to confirm or R to reschedule. A Reply R takes the visit off the schedule so no crew goes out (the worker app shows the crew that the customer asked to reschedule and not to go), and it shows up in Needs Review where you pick a new date with Rebook. Reminders are a setting for your whole company and each text counts against your monthly texts. How reminder texts work.

We keep it for 90 days after your paid period ends, then permanently delete it, invoices and payments included. If you resubscribe before then, everything is still there. Download your year-end package and export what you need before you cancel; a full copy is available on request through our privacy request form. If the reason is winter, pause instead and the account comes back on its own March 1. What happens when you cancel.

Yes. Pause it yourself from your subscription page. Billing stops, your customers get no reminders, late fees or invoices while you are off, and you can still sign in to collect payments, print statements and export for your taxes. Scheduling and texting wait until you are back. The account reactivates on its own March 1 with everything intact. You can come back early whenever you like. How the seasonal pause works.

Yes. A statement batch emails each customer who has an email address their own statement as a PDF and puts everyone else, including anyone who opted out of email, in one PDF for you to print. It runs in the background with a progress bar, and nobody is emailed twice for the same dates. You can also email a single statement right after you generate it. How statements work.

Yes. The owner or an admin can add credit to a customer’s account, for a goodwill credit or to keep an overpayment. It is applied to that customer’s next invoices and shows on their invoices, statements and the year-end export. An invoice that credit paid says Paid by credit, and a customer who owes and holds credit shows as, for example, $45.00 owed, $70.00 credit. While QuickBooks is connected, account credit is not applied yet. You can also credit one unpaid invoice with Issue credit, Reduce this invoice: it comes off after tax, the invoice PDF shows a Credit line, and the customer can be emailed the updated invoice. Invoice credits are off while QuickBooks or Xero is connected.

Yes, if you set one. With payment reminders on, the owner or an admin can add a flat late fee or a percent of what is still owed, with an optional maximum and a grace period in days. The fee is added once per invoice and shows as its own line. How reminders and late fees work.

Yes. Who owes me lists every past-due invoice grouped by customer, most overdue first, with the total past due. Filter it to 30, 60, 90 or 120 days, export it as a CSV, send the next reminder with Send reminder now, or note the day a customer promised to pay so automatic reminders wait until then. The owner or an admin can use it. How Who owes me works.

Yes. The owner or an admin can write off what is still owed on an invoice as bad debt, with a reason. It comes off Who owes me, reminders and late fees stop, and reports show it as bad debt, never as revenue collected. The customer’s statement shows a Written off line. Undo write-off makes it owed again, and if the customer pays later the payment takes the write-off back on its own. With QuickBooks connected it books as a credit memo to your bad debt item. How write-offs work.

Yes. When a customer approves a quote from the emailed link or the customer portal, they can type their full name, tick I agree to this quote and its terms, and draw a signature with a finger or mouse. The quote and its PDF then show Signed by with the signature. Turn on Quote Signatures in Settings, Reminders to require a signature before anyone can approve; it is off by default. How quote signatures work.

No. Production pay works out an estimate of each worker’s weekly pay, hourly, a percent of the revenue they produced, or whichever is greater, so you can approve the week and hand a CSV to your payroll provider. ClippingCash does not run payroll, make paystubs or withhold taxes. How production pay works.

Yes. Turn on your Request a quote page in Company info (owner or admin) and share the link, yourcompany.clippingcash.com/quote. A visitor sends their name, phone or email, address, the services they want and a note. It lands in your Quote requests inbox, not in your customers, and you get an email. You decide: Make customer + quote, or Dismiss. It is off until you turn it on, and nothing is sent to the visitor automatically. The page’s settings are reachable from Settings, and from a link on the Quote requests inbox for owners and admins. How quote requests work.

Yes, if you turn on Show instant prices on my request page. The homeowner types an address, the satellite map outlines the lot (Sedgwick County, Kansas lots fill in by themselves, anywhere else they draw it), they trim it to the grass, and they see an estimated price for each service from your area pricing. They send the request with their pick and you confirm the price. It is an estimate, and it is off until you switch it on. How instant prices work.

Yes, on Growing and up. You get a one-page website at your ClippingCash address, filled in from your services, prices, phone and logo. You edit the headline, about text and towns served, add up to 6 work photos, switch sections on or off and add your Google reviews link, then flip Publish. Its Get a price button goes to your request page. How the website builder works.

Yes, on the Business plan. Customer emails and receipts carry no Powered by ClippingCash, public pages show your company name and icon in the browser tab, and you can send customer email from your own domain, like billing@yourcompany.com, after you add the DNS records. The sender is just your company name. How to send from your own domain.

Yes, if you turn on appointment reminder emails. It is one switch, it works on every plan and it needs no texting plan. How reminder emails work.

Yes. Set Referred by when you add or edit a customer, or on a quote. The referrer’s page shows who they sent you and whether each one has paid their first invoice, and Reports lists every referral. Each customer can also have a personal link to your Request a quote page, and the customer portal has a Refer a friend card with it, so a request that comes in through a link is marked as referred by that customer. ClippingCash records referrals; it does not give out credits automatically. How quote requests and referral links work.

Each company has its own time zone, set to Central by default. Invoice dates, job times, dispatch routes, the calendar and statements all follow your local day. Only the owner can change it.

Only the owner or an admin can set up or disconnect Stripe payouts or request a payout. A bookkeeper can view balances and payouts. Crew members cannot see them.

Yes. A customer saves a card once and agrees to it being charged, from a link you send, their portal, your office, or with your crew at the door in the worker app. After that, every job invoice and billing plan invoice is charged about 10 minutes after it is created, and the receipt says it was paid automatically. It is on every plan (saving or turning it off from the portal needs Growing and up). How to turn on autopay.

Record it in the first 10 minutes and the card is never charged. Autopay waits about 10 minutes after the invoice is created (with auto invoicing, that is when the job is marked done), then checks the balance again before it charges. If the invoice is already paid, it stops without charging the card or emailing the customer. How autopay works.

A soft decline, like insufficient funds, is tried once more after 24 hours. You get an email and a dashboard alert on any failure, and the customer gets an email with a pay now button and a way to update their card. If the retry also fails, autopay stops for that invoice and the customer is asked to pay it.

Yes. Customers can turn it off in their portal, you can turn it off for a customer or for the whole company, and invoices already waiting when it is switched off are not charged. Invoices made before the customer agreed to autopay are never charged automatically.

Yes. Recording a check asks for the check number, and it shows as Check #1234 on statements, receipts, invoice detail, the customer portal and the payments CSV and year-end export. How to record a check.

ClippingCash LLC, based in Wichita, Kansas. Chris, the founder, answers support personally at support@clippingcash.com.